Course Description: Operations Management and TQM (MGT 104) is a 3-unit, combined operations and total quality management course. It covers the relevant concepts of operations and total quality management as well as the quantitative tools for data analysis and business decision making. By the end of the semester, the student should be able to appreciate the key decision situations that confront the operations manager and apply analytical techniques to arrive at better decisions.
- Teacher: Monsour PELMIN